Issue
Astrid suddenly gets stuck in a chat flow.

Reason
There are two known reasons for why this happens.

  • Poor internet connection: If you have a poor or unstable internet connection that might cause Astrid to lose contact. ¬†We're working on a better error message to notify you about this.
  • Timeouts/delays with backend: There is a known issue with one of our backend technology providers that causes Astrid to time out. You can read more about it here.

Solution

  • Force quit Astrid by double-clicking on the Home screen button on your iOS device and swiping the screen upwards. Then open Astrid again and click on the button once more to continue.

It looks something like this:

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